CedaGlo cards, tags, wristbands and inlays carry a 12-month warranty from delivery, and so do our RFID readers and antennas. We read-test every order before packing, work under ISO 9001, ISO 14001 and ISO/IEC 27001, and hold product test reports for each category.
How we control quality
- Certified systems: ISO 9001 quality management, ISO 14001 environmental management and ISO/IEC 27001 information security, which protects your encoding data and keys.
- Original chips from NXP, Impinj and other leading chip makers, traceable by batch.
- Appearance inspection of every piece for printing, colour, lamination and dimensions.
- 100% read test: every order is read-tested, and encoded orders are checked against your UID, NDEF or EPC data file before packing.
- Sample approval: custom, OEM and ODM orders go into volume production only after you approve a pre-production sample.
Product test reports
Each product category has its own test reports. Current copies of these test reports are available from our sales team on request. Technical standards such as ISO/IEC 14443, ISO/IEC 15693, ISO/IEC 18000-6C and ISO 11784 / 11785 are stated on each product page.
| Product category | Quality checks and test reports |
|---|---|
| Silicone wristbands, silicone pet tags |
|
| Children's silicone wristbands |
|
| RFID cards (PVC, PET, metal, contact, CPU) |
|
| Wooden cards / PLA cards |
|
| Tags, labels, inlays, laundry tags, key fobs, seals |
|
| Animal microchips and ear tags |
|
| Fabric and elastic wristbands |
|
| Epoxy, steel-frame and metal pet tags |
|
| LED remote-control wristbands |
|
| Readers, handheld computers, tablets, antennas |
|
Warranty
12 months from delivery for cards, tags, labels, wristbands and inlays, and for RFID readers and antennas.
What the warranty covers
- Chips that fail to read or write within the stated specification
- Broken antennas or coils
- Delamination, misprinting and lamination defects
- Encoding that does not match the approved UID, EPC or data specification
- Reader and antenna hardware faults under normal use
What the warranty does not cover
- Bending, drilling, cutting, or use beyond the stated temperature, humidity or washing range
- Normal cosmetic wear
- Data or artwork supplied by the buyer and approved on the sample
- Third-party software and system integration
How to make a warranty claim
- Email sales@cedaglo.com with your order number, the product and the affected quantity.
- Attach photos or a short video showing the fault.
- We reply within 1 business day, and confirmed defects are replaced free of charge or refunded for the affected quantity.
Returns of stock items, wrong items and transit damage are covered on our Ordering & Trade Terms page.
Need a quotation or a sample? Send the product, quantity, chip and artwork, and we usually reply within 8 hours.
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